How to Resolve Netflix Problems
- 1). Update your credit card information on Netfl,ix if you cannot play Netflix. If your card is maxed out or expired, you will not be able to automatically pay your bill, as Netflix is designed to do. Therefore, you must pay another way. Log in to your account using your username and password. Click on "My Account & Help" next to your name in the top, right corner. Verify your account by signing in again, if prompted. Choose "Update," under your credit card information and enter the new information. Save the changes. The payment should go through, and you should be able to watch Netflix again.
- 2). Restart your router and modem, if you are having problems streaming movies on Netflix. If the Internet connection is bad, you're not going to be able to use this service. Unplug your router and modem for 15 seconds and plug them back in. This should restore your Internet service and allow you to play Netflix.
- 3). Close any unnecessary programs and websites when using Netflix. Streaming movies and shows can take a lot of bandwidth, and, at times, other programs, such as online games or instant messengers, may cause issues. The less applications you have open, the more free bandwidth you have.
- 4). Log in to your Netflix account, if you want to report a problem with a DVD that was mailed to your home. If your disk isn't working, click on "Your Queue" and "Report a Problem" next to the title. Select the issue, and Netflix will send you a replacement disk as soon as possible or the next one on your list. This is also how you report that you mailed a disk back, but it is not removed from your DVD queue.