Sun Gathering Debug Data
I wanted to let everyone on this list know about a new set of tools called Sun Gathering Debug Data (Sun GDD or GDD).
GDD is a way to better equip and educate customers who need to contact the Sun Technical Support Center on what debug data they need to provide the first time they call. For each product covered, GDD tools provide documentation and scripts that detail the relevant data the Sun Technical Support Center requires for analyzing problems. The tools gather 90% of the debug data frequently requested by the Sun Technical Support Center, including data for more common critical situations such as memory, start/stop, installation, hang, and crash issues. By collecting this data before initiating a Service Request, customers can substantially reduce the time needed to analyze and resolve the problem.
The first release of GDD supports Messaging Server and Calendar Server, as well as many of the Java ES components, on all of the released operating systems. Support for other products is also currently underway. For more information on GDD, see the following URL :
http://www.sun.com/service/gdd/index.xml
